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Please read the terms and conditions carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this website or book a product. In all booking arrangements, the person making the booking shall be deemed to have accepted this terms and conditions on behalf of the persons named in the booking.
The credit card will be processed via the Secured OnePAY Payment Gateway upon confirmation. OnePAY represents MasterCard to provide online payment solution to the enterprises in Vietnam.
A confirmation email will be sent to customer's provided email address within 24h after the payment is successful.
Our reservation is completed once the confirmation email is sent to the email address you provided. You are required to notify us in writing (for example: email…) in case of you do not receive confirmation in time, if no email informing us that you do not receive the confirmation email within 2 days, the reservation is understood to be completed and you are tied to the policies in this terms and conditions.
We are not responsible for any delay/loss caused by the wrong email addresses provided by customers or the situation that customers do not notify us by email that confirmation is not received or in case of customer refuses to use booked service without notification.
We do not charge a fee to amend or change the dates of an existing booking, as long as the request is received by Beach Club Staff more than seven (7) days ahead of your confirmed date.If you request changes within seven (7) days or less of your confirmed date, we will attempt to honour your request; however, changes may be subject to availability or additional fees.
Cancellations become effective only once the Beach Club Staffreceives notification of cancellation in writing. The cancellation policy shall be applied strictly following the Rate Condition noted during the booking confirmation process. In case the policy is not presented, the following rules shall apply.
Any booking made shall apply the following cancellation policy unless otherwise confirmed by Beach Club Staff in writing.
| Cancellation Conditions | |
|---|---|
| On confirmation | 0% |
| 08 - 30 days prior to date | 0% |
| 04 - 07 days prior to date | 50% of total charge(if any) |
| 03 days prior to date or no-shows | 100% of total charge(if any) |
Once confirmed with Beach Club Staff, the guest will receive their full refund minus the surcharge by a third party. When applicable, a refund will be made via the same payment method that the guest made payment to the Beach Club. It can take up to 30 days for the refund to be credited to the guests account. For purchase made with discounted amount, refunds are only applicable for the actual amount customers paid to us.
The purchased service is sold as a package, no refunds will be made for unused services or no-shows.
Cancellation or change only becomes effective once Beach Club Staffreceives the cancellation notice in writing.
All prices and charges are quoted in Vietnamese Dong (VND) unless otherwise indicated.
We shall be liable only for its own negligence. We shall not be liable under any circumstance for any force majeure such as acts of war, the spread of disease, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Beach Club. We do not provide insurance for personal injury, personal belongings loss or medical evacuation.
Our Beach Club reserve the right to cancel booking or alter a service at any time when unforeseen circumstances arise.
The law governing the contract is the law of Vietnam. In case of any disputethe laws of Vietnam shall be applied.
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